HELP CENTER
A little guidance goes a long way
Start with a topic below, search the common questions or contact the platform team for help with your account.
Getting startedWho can use AcadSyntra?
Students, lecturers, researchers, independent members and institution administrators use different parts of AcadSyntra. Onboarding helps connect your account to the relevant academic context; some roles and institution access require approval.
Getting startedDo I need to belong to an institution?
Independent members can use the research and knowledge workflows available to their account. Institution-specific courses, records and administration require the appropriate membership and permissions.
Getting startedWhat happens after I register?
You may be asked to verify your email, depending on the platform setting. Complete onboarding, choose your academic context and continue to your dashboard. An administrator may need to approve institutional access.
Learning & researchHow do courses and Research Studio differ?
Courses organize learning resources, discussions, assignments, submissions and feedback. Research Studio organizes formal projects, manuscript sections, references and review workflows. The tools share your account while retaining their own access rules.
Learning & researchCan I keep drafts private?
Research projects and restricted course materials use permission and visibility rules. Publishing to Knowledge Hub is a separate action; confirm the selected audience and any institutional approval requirements before publishing.
Learning & researchDoes AI make academic decisions?
AI tools provide assistance when enabled and configured. Their output can be incomplete or inaccurate and needs your review. Lecturers, supervisors and authorized reviewers remain responsible for grades, approvals and academic decisions.
Accounts & accessAre all features available to every account?
No. Your role, institution, permissions, commercial access and the administrator’s module settings determine availability. Features may be enabled, in maintenance or unreleased. Ask your institution administrator about access specific to your account.
Accounts & accessHow much does access cost?
Pricing and commercial access are configured for this installation. Review the price and terms shown before any purchase, wallet funding or institution billing action. Contact the platform team for your institution’s requirements; this website does not promise a free plan.
Accounts & accessHow do I reset my password?
Choose “Forgot password” on the sign-in page and enter your account email. Delivery depends on the installation’s email configuration. If you still cannot sign in, contact support without sharing your password or recovery codes.
Privacy & supportCan I use AcadSyntra on my phone?
The web application supports responsive layouts. Installation and offline features depend on whether the PWA module is enabled. Some workflows still require a connection; offline access is not a guarantee that every action will work without internet.
Privacy & supportHow do browser notifications work?
Where push is enabled, sign in and open Notification Preferences to enable your browser. You choose whether to grant permission and can turn notifications off there or in browser settings. Email and in-app delivery have their own preferences.
Privacy & supportHow can I contact the platform team?
Use the contact form for account questions, institution enquiries or privacy requests. Messages go to a restricted platform inbox. Do not include passwords, payment-card details or confidential student or research records.
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